Receivers’ Guide
What to expect when your parcel is on its way
Whether it’s a new pair of shoes, a gift for a loved one or an everyday essential, we understand that you’re looking forward to receiving your parcel, and we’re here to help.
Here’s what to expect when your parcel is on the way with CouriersPlease.
The journey of your parcel
Once you place your online order, the business you bought from (the sender) will book the delivery through CouriersPlease and prepare the parcel for collection. We’ll pick it up and get it on its way to the depot, where it will be prepared for delivery to you.
You can track the progress of your parcel any time using the tracking number provided in the order confirmation from the business you bought your goods from.
We will provide updates at the following milestones:
- When we are notified that you have a parcel to collect.
- When your parcel is picked up from the sender.
- When it arrives at our depot.
- When it’s out for delivery.
- When it’s delivered or taken to a collection point.
Transit times vary depending on distance and location. As a general guide:
- Metro to metro: 1–3 business days.
- Across the country (e.g., east to west): Allow a few extra days.
- Regional or remote areas: May take longer.
- During peak periods (like Christmas): Allow an extra week.
Keep in mind that delivery time includes more than transit. It also accounts for order processing, time at the depot, and additional time if redelivery or collection is needed.
While we work hard to deliver on time, all timeframes are estimates and can be affected by weather, traffic, or unexpected delays.
For updates that may impact your parcel, check our homepage.
Rest assured that most delayed parcels arrive within 24 to 48 business hours of the original estimate.
If something doesn’t seem right, contact us via our Virtual Assistant (chat icon in the bottom right-hand corner).
Please lodge your enquiry only once as submitting multiple requests can slow things down.
When your parcel is out for delivery, our driver will bring it to your door and knock or ring the doorbell, unless the sender has specifically requested contactless delivery.
If no one’s home at the time of delivery, we’ll look for a safe place to leave your parcel.
If there’s nowhere suitable – for example, if you live in an apartment, unit or if the front door is in a high traffic area – or if the sender has requested a signature, we’ll take it to a nearby Collection Point*.
*If the parcel exceeds 10kg and/or 100cm cubic dimensions (about the size of airline carry-on luggage) you will be asked to arrange a re-delivery instead.
We partner with HUBBED to offer more than 3,000 Collection Points across Australia.
If your parcel is sent to a Collection Point we’ll let you know. If your sender has provided us with your email address, we will send you an email within 24 hours. Otherwise, we’ll leave a hardcopy delivery slip.
If your parcel has been taken to a Collection Point, you can request a re-delivery within 6 days.
Visit our Help Centre for more information. Or, lodge an enquiry withour Virtual Assistant indicated by the chat icon in the bottom right corner of the website. Select Assistance with a Delivery and follow the prompts.
Once you lodge your enquiry our team will get back to you as soon as possible.
We are always striving to improve and we welcome your feedback. Simply click the chat icon in the bottom right-hand corner of the website. Type in ‘feedback’ and leave your details.
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