🎄 Plan now for smooth Christmas deliveries 🎁. one more news Make sure your shipments are ready and submitted by our key cut-off dates. Find out more here test
Frequently Asked Questions
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Can't be there during business hours? We offer after-hours pickup options for select locations.
If something doesn’t go according to plan, your Franchise Partner will work to make it right because their business reputation depends on it.
CouriersPlease offers its customers automatic cover of up to $1,000 AUD per consignment. The first $100 of the claim is not covered.
Yes, we collect from residential addresses as well as business locations. Just make sure someone is available to hand over the parcels during the scheduled pickup window.
Contact us as soon as possible and we'll reschedule. For regular pickups, let us know in advance if you won't have anything ready on a particular day.
You get the personal touch of local ownership with the reliability of a national network. Our Franchise Partners have access to:
- Nationwide tracking and technology systems
- Centralised customer service support
- National account management for multi-location businesses
- Standardised training and quality standards
- Interstate and international shipping capabilities
Yes, someone needs to be available to hand parcels to the driver. If you can't be there, you can arrange for parcels to be left in a secure location, where safe collection arrangements can be made.
Transit times vary depending on distance and location. As a general guide:
• Metro to metro: 1-3 business days
• Across the country (e.g. east to west): Allow a few extra days
• Regional or remote areas: May take longer
• During peak periods (like Christmas): Allow an extra week
Keep in mind that delivery time includes more than transit. It also accounts for order processing, time at the depot and additional time if redelivery or collection is needed.
While we work hard to deliver on time, all timeframes are estimates and can be affected by weather, traffic or unexpected delays.
For updates that may impact your parcel, check our homepage.
Growing your business to new areas? Our franchise model ensures you get the same quality service and personal attention in every location we serve.
Please contact your retailer to understand why the reference number/order number you have entered is invalid.
Rest assured that most delayed parcels arrive within 24 to 48 business hours of the original estimate. If something doesn’t seem right, contact us via our Virtual Assistant (chat icon in the bottom right-hand corner).
Please lodge your enquiry only once as submitting multiple requests can slow things down.
For one-off bookings, you can send parcels across town, intrastate, interstate or overseas with ease via our online booking tool.
For regular bookings, have a chat with your local Couriers Franchise Partner.
When your parcel is out for delivery, our driver will bring it to your door and knock or ring the doorbell, unless the sender has requested contactless delivery.
Once you place your online order, the business you bought from (the sender) will book the delivery through CouriersPlease and prepare the parcel for collection. We’ll pick it up and get it on its way to the depot, where it will be prepared for delivery to you.
Sign up for a self-serve account with your credit card at CP Direct.
CP DirectOr if you require integrations or ship more than 1000 parcels per week, contact our team.
Contact our teamOur drivers collect pre-packed and labelled parcels.
Our Franchise Partners come from diverse backgrounds. What they share is a commitment to service and a passion for their communities.
Harry Singh, Territory 238 VIC
“I have been with CouriersPlease since 2020 as a Contractor, then decided to buy a territory and currently the last 2 years as a Franchise Partner. I enjoy meeting different customers to build a strong relationship in my busy territory and building a successful business. I am planning to get a bigger van to handle the e-commerce parcel online future growth in my area.”
Fred Heather, Territory 33 VIC
“I have been with CouriersPlease for 3 years. It has been a challenging but rewarding experience, stepping outside of my comfort zone, managing the growth and success of my business. I have become a part of the community with my customers providing excellent customer service.”
An ATL (Authority to Leave) is given in the event of the receiver not being home to sign for the consignment. It allows CouriersPlease to leave your package in a safe place without obtaining a signature. Parcel Protect cover does not apply to goods that are instructed with an ATL.
No limit. Whether it's one parcel or a hundred, we'll collect whatever you have ready.
You can track the progress of your parcel any time using the tracking number provided in the order confirmation from the business you bought your goods from.
We will provide updates at the following milestones:
• When we are notified that you have a parcel to collect
• When your parcel is picked up from the sender
• When it arrives at our depot
• When it’s out for delivery
• When it’s delivered or taken to a Collection Point
Size and weight limits
View the
freight profile specifications
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Sign up for a self-serve account with your credit card at CP Direct.
CP DirectOr if you require integrations or ship more than 1000 parcels per week, contact our team.
Contact our teamWe don't just hand out franchises. Our partners go through extensive vetting, training, and certification to ensure they meet our standards.
Stop making trips to drop-off locations. Our drivers come directly to your door, so you can focus on running your business while we handle the logistics.
Next-day delivery shouldn't cost a fortune. Our metro service gives you express-level speed at everyday pricing, so you can offer fast delivery without eating into your margins.
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