For one-off bookings, you can send parcels across town, intrastate, interstate or overseas with ease via our online booking tool.

For regular bookings, have a chat with your local Couriers Franchise Partner.

Unfortunately, we can’t yet deliver at specific times. However, in order to make things as convenient as possible, you can arrange to have your deliveries made without a signature or collect them from a local depot or authorised Collection Point. You can get further information through our Virtual Assistant.

Rest assured that most delayed parcels arrive within 24 to 48 business hours of the original estimate. If something doesn’t seem right, contact us via our Virtual Assistant (chat icon in the bottom right-hand corner).

Please lodge your enquiry only once as submitting multiple requests can slow things down. 

When your parcel is out for delivery, our driver will bring it to your door and knock or ring the doorbell, unless the sender has requested contactless delivery.

Transit times vary depending on distance and location. As a general guide:

•    Metro to metro: 1-3 business days
•    Across the country (e.g. east to west): Allow a few extra days
•    Regional or remote areas: May take longer
•    During peak periods (like Christmas): Allow an extra week

Keep in mind that delivery time includes more than transit. It also accounts for order processing, time at the depot and additional time if redelivery or  collection is needed.

While we work hard to deliver on time, all timeframes are estimates and can be affected by weather, traffic or unexpected delays.

For updates that may impact your parcel, check our homepage.

Your parcel is scanned at each staged of transit so you can follow it every step of the way. 

All you need to do is track your parcel using the tracking number supplied by the sender. 

Your tracking number will contain up to 15 characters (letters and digits), for example, CPWI660000012345.

Yes, you can. Simply enter up to 10 consignment (tracking ID) numbers in our tracking tool, separated by a comma. If you have multiple items in your shipment all items will be displayed at the time you enter your tracking ID.

Once you place your online order, the business you bought from (the sender) will book the delivery through CouriersPlease and prepare the parcel for collection. We’ll pick it up and get it on its way to the depot, where it will be prepared for delivery to you.

You can track the progress of your parcel any time using the tracking number provided in the order confirmation from the business you bought your goods from. 

We will provide updates at the following milestones: 
•    When we are notified that you have a parcel to collect
•    When your parcel is picked up from the sender
•    When it arrives at our depot
•    When it’s out for delivery
•    When it’s delivered or taken to a Collection Point

Unfortunately, no. All jobs booked need to be scheduled for collection so we can optimise our delivery routes and provide the best possible service to all our customers. You can request another pickup by using our Virtual Assistant in the bottom right corner of your screen.

We understand that it must be frustrating to experience loss or damage of freight. We would like to make the process of claiming compensation on your good as simply and painless as possible. 

Click here for information on how to make a claim for damaged or lost freight, including what information is required and how to start the process or start your online claim here.

Your parcel will be accepted at any drop-off locations without the need to advise us.

Simply return to the URL where you made your original booking to find another drop-off location.

You won’t need to make a rebooking.

If your parcel has been taken to a Collection Point you can request a re-delivery within 6 days.

We have a number of easy options to get your parcel to you:

• Redeliver to the original address -If your order has been returned to our depot, we'll happily re-deliver your parcel to the original address free of charge. You can do this on the Redelivery Request page.

• Redirect to a new address - Your parcel to be delivered to a new address for $12.50*. You can do this on the Redelivery Request page.

• Depot pick up - You are able to pick up your parcel directly from the depot. Just make sure to contact us before you arrive to make sure your parcel's there. We also have an extensive range of pickup and drop off locations through our delivery partner.

CouriersPlease offers its customers automatic cover of up to $1,000 AUD per consignment. The first $100 of the claim is not covered.

If your shipment has not arrived by the delivery time stated, please contact us using our Virtual Assistant in the bottom right corner of your screen. 

If you are enquiring prior to the estimated delivery time your item may still be in transit.

Anyone at the delivery location can sign for a parcel.

Following an attempted delivery, where an item has been taken to an authorised Collection Point, the recipient will need to show a valid form of ID to collect the item.

Tracking is updated at regular intervals to ensure you stay in control of your delivery from store-to-door.

If the item you are checking does not have an update, you may wish to try again at a later time. 

If you are still experiencing problems with tracking, please use our Virtual Assistant in the bottom right corner of your screen.

Your day-to-day point of contact is your local CouriersPlease Franchisee who is happy to help with any questions you may have.

Alternatively, you can also contact our customer service team by using our Virtual Assistant located in the bottom right corner of your screen or calling us on 1300 361 000.