Your returns label can be found in two places:

1. From the final page of your booking – just hit the "Print" button. This will initiate the download of your shipping label.

2. Attached to your Confirmation email

If you can’t find a confirmation email, please check your junk/spam mailbox.

If you do not have the label or a confirmation email, please contact the CP Returns Team for further assistance via the contact email detailed in your booking confirmation email.

If your return has still not been picked up within 1 business day after your selected date, please contact the CP Returns Team for further assistance via the contact email detailed in your booking confirmation email.

This could be caused by one of two reasons:

1. Your return is still in transit and has not been delivered back to the retailer yet – Please look for a ‘delivered’ update in the tracking information of your return using the Return Consignment # (CPWXXXX000000 – found in your confirmation email)

2. If your return has been ‘delivered’, the retailer has not processed the exchange/refund – please contact your retailer for further information.

You will need to contact the CP Returns Team via the contact email detailed in your booking confirmation email.

In your email please provide your Return Consignment # (CPWXXXX000000000 – found in your confirmation email) and one of our representatives will assist you in cancelling your booking.

We partner with HUBBED to offer more than 3,000 Collection Points across Australia.

If your parcel is sent to a Collection Point we’ll let you know. If your sender has provided us with your email address, we will send you an email within 24 hours. Otherwise, we’ll leave a hardcopy delivery slip. 

Your parcel will be accepted at any drop-off locations without the need to advise us.

Simply return to the URL where you made your original booking to find another drop-off location.

You won’t need to make a rebooking.

Feel free to contact us or visit our Help Centre for more information. You can also lodge an enquiry with our Virtual Assistant indicated by the chat icon in the bottom right corner of the website. Select Assistance with a Delivery and follow the prompts.

Once you lodge your enquiry our team will get back to you as soon as possible.

You will need to contact our CP Returns Team to request a refund via the contact email detailed in your booking confirmation email.

Please include the following information as part of your request:

• Return Consignment #CPWXXXX00000 – Found on your confirmation email

• Name on the card used for payment

• The last 4 digits on the card used for payment

• The amount that was charged to the card

Please contact your retailer to understand why the reference number/order number you have entered is invalid.

You can reschedule your Returns pickup booking by emailing our CP Returns Team via the contact email detailed in your booking confirmation email.

In your email please provide your Return Consignment #CPWXXXX000000000 – found in your confirmation email) and one of our Representatives will assist you in rescheduling your pickup booking.

We are always striving to improve and we welcome your feedback. Simply click the chat icon in the bottom right-hand corner of the website. Type in ‘feedback’ and leave your details.

We may not have any drop-off locations near you. However, we may be able to collect from your address.

Try using the 'pickup option' to book a direct pickup at your address, otherwise please contact your retailer to request for another method of return.

Our Franchise Partners will always strive to pick up on your selected date, however, these dates are indicative only and not guaranteed.

Please check the tracking information on our website using the Returns Consignment # (CPWXXX000000 – found on your confirmation email) to check if your local franchisee has attempted to make a pickup.

Transit times vary depending on distance and location. As a general guide:

•    Metro to metro: 1-3 business days
•    Across the country (e.g. east to west): Allow a few extra days
•    Regional or remote areas: May take longer
•    During peak periods (like Christmas): Allow an extra week

Keep in mind that delivery time includes more than transit. It also accounts for order processing, time at the depot and additional time if redelivery or  collection is needed.

While we work hard to deliver on time, all timeframes are estimates and can be affected by weather, traffic or unexpected delays.

For updates that may impact your parcel, check our homepage.